Return Policy Page

Welcome to the Global Health Security Fund Return Policy. We're dedicated to ensuring your satisfaction with every purchase you make on our platform. Please read the following guidelines carefully to understand our return process.

1. Returns Eligibility:

1.1. Defective or Damaged Products: If you receive a product that is defective or damaged, please contact us within 7 days from the delivery date. We will arrange for a return and replacement at no additional cost to you.

1.2. Incorrect Products: In case you receive a product that is different from what you ordered, please reach out to us within 7 days of delivery. We will coordinate the return and send you the correct product.

2. Return Process:

2.1. Initiating a Return: To initiate a return, please contact our customer support team at support@hiex.ch within 7 days of receiving the product. Provide your order number, product details, and the reason for the return.

2.2. Return Authorization: Our support team will guide you through the return process and provide you with a Return Authorization (RA) number. This number is essential for processing your return.

2.3. Packaging and Shipping: Pack the product securely in its original packaging, including all accessories and documentation. Clearly mark the RA number on the package. You are responsible for the return shipping costs unless the return is due to our error.

3. Refund and Replacement:

3.1. Refund Process: Once we receive and inspect the returned product, we will process your refund within 7 days. The refund will be issued using the same payment method used for the original purchase.

3.2. Replacement: If you opted for a replacement, we will ship the replacement product to you as soon as possible. We will cover the shipping costs for the replacement.

4. Conditions for Returns:

4.1. Product Condition: Returned products must be in their original condition, unused, and with all original tags and packaging intact.

4.2. Exclusions: Certain products, such as products with hygiene considerations or custom-made items, may not be eligible for return. Please check the product description for specific return eligibility.

5. Contact Us:

If you have any questions or need assistance with the return process, please don't hesitate to contact our customer support team at support@hiex.ch. We're here to help!

6. Policy Updates:

This Return Policy is subject to change. Any updates will be posted on this page, and we recommend reviewing it periodically.